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Shipping and Returns
We ship packages via the United States Postal Service (USPS) and the United Parcel Service (UPS). Most orders are shipped within three business days; unless a shipping delay is denoted upon check out. We will contact you if additional time is required to ship your order. The online shopping cart will provide you with the cost of shipping your order. If there is an additional charge associated with your order, we will contact you before we proceed.
Packages may not exceed 40 lbs in an effort to minimize damage during shipping. In the event your order exceeds 40 lbs, the order will be shipped in two (or more) smaller packages. Shipping rates will be calculated based on the number of packages used to fulfill your order. Any order may be shipped in the number of packages that are most cost effective. Packages are shipped via the fastest delivery method available for the most cost effective price.
A replacement or refund may be requested for any product(s) due to manufacture defects. Digital photos of any defects may be requested. Please contact us via the Contact Us page or email to explain the problem and receive instructions on whether and how to return the defective product(s). If a return is required, we will cover the return shipping costs for any defective product(s); or product(s)received in error.
We do not assume responsibility for packages that are damaged, lost or stolen enroute or upon delivery to the shipping address. It is recommended that packages are not shipped to any non-residence addresses.
No returns or exchanges.
Free Local Pickup
We offer free local pickup in the Rogue Valley. Please contact us via the Contact Us page or email so we may edit your account not to charge shipping fees. Orders may be picked up at Health Food Mart 259 E Barnett Rd #D in the Winco Plaza in Medford Oregon. Orders are available for pickup within three business days.
International Shipping and Returns
We ship international packages via the United States Postal Service (USPS) and DHL Express. A Paypal Invoice will be emailed to you with your order summary and payment options. Any additional charges associated with your order will be included on the Paypal Invoice. Orders are shipped within two business days from receipt of payment.
Canadian customers that ship to a United States address may use the online shopping cart. US Military / Diplomat may use the online shopping cart to ship to an APO at US domestic rates.
Flat rate shipping for the mixed and matched malted grains of your choice*:
20 lbs……$79.90 & up….....$89.97 & up
30 lbs……$100.61 & up......$109.44 & up
International customers must contact us directly to place an international order with the following information:
City, Province, Postal code:
Malt name, Weight, Quantity:
*Malted grains vary in dimensional weight depending on type of grain and style of malt. The combination of mixed and matched malted grains must fit in the box of selected flat rate shipping option to qualify.
**Available in most regional countries, shipping costs may vary.
NO replacements or refunds may be requested for any product(s) damaged during shipping or due to manufacture defects.
NO returns, all sales are final.
We do not assume responsibility for packages that are lost or stolen enroute or upon delivery to the shipping address. It is recommended that packages are not shipped to any non-residence addresses.